Terms and Conditions

1. Overview

Welcome to Siilai. These Terms and Conditions ("Terms") apply when you access our website, shop with us, or interact with any of our online platforms. By using our site, you agree to these terms. If you do not agree with these terms, please don’t use our services or make a purchase.

2. Eligibility to Shop

To place an order, you need to be at least 18 years old or have the permission of a parent/guardian. You must provide accurate information when setting up your account or placing an order. If we think you're giving us false info, we reserve the right to block or cancel your order.

3. Orders

  • Order Acceptance: Placing an item in your cart or receiving a confirmation email doesn’t lock in your order. We might need to cancel or amend orders due to stock levels or issues with payment.
  • Stock: Our drops are limited, and items can sell out fast. If something's out of stock, we’ll notify you as soon as possible.
  • Payment: We accept credit cards, debit cards, and other major payment methods as listed during checkout. Full payment must be made when you place your order.

4. Pricing

  • Prices are listed in GBP £ and may include taxes where applicable. We reserve the right to change prices at any time, but don’t worry—we won’t adjust prices for orders already confirmed.
  • Shipping fees and additional costs (like customs fees) will be added during checkout and are your responsibility if applicable.

5. Shipping & Delivery

  • Shipping Costs: Shipping charges depend on your location and will be added to your order total during checkout.
  • Shipping Times: Shipping times vary based on your location. Siilai is not responsible for delays caused by shipping carriers, customs, or other external factors.
  • International Orders: If you’re ordering from outside the United Kingdom, customs fees and import duties might apply. You’ll need to handle those charges when the package arrives.

6. Returns & Exchanges

  • Returns: We do not offer returns of items unless the items are faulty or damaged.

7. Product Information

We do our best to show products as accurately as possible. However, colours may look different in real life compared to what you see on your screen. Due to screens resulting in slight variations in appearance.

8. Limited Edition and Drops

  • First Come, First Serve: We run exclusive drops, and once items sell out, they’re gone. No restocks unless otherwise stated. Keep an eye on our socials for drop info.
  • Bot Protection: We may take steps to limit automated purchases (bots). If we suspect misuse or bulk buying, we reserve the right to cancel those orders without notice.

9. Intellectual Property

All content on the Siilai Clothing site, including but not limited to graphics, text, logos, designs, and images, are owned by us. You’re not allowed to copy, distribute, or use any of our content without written permission.

10. Privacy

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal data. By using our site, you agree to the terms outlined in our Privacy Policy.

11. Limitation of Liability

Siilai Clothing is not responsible for any damage or loss caused by using our website, purchasing our products, or delays in receiving your order. We don’t guarantee that the site will be uninterrupted or error-free.

12. Indemnification

You agree to defend, indemnify, and hold Siilai Clothing harmless from any claims, damages, losses, or expenses arising from your use of our site, your violation of these Terms, or infringement of any third-party rights.

13. Changes to Terms

We reserve the right to update these Terms at any time. If changes are made, they will be posted here. By continuing to use the site after changes are posted, you agree to the new Terms.